Shipping Policy
We proudly offer FREE worldwide shipping via! Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Shipping methods: Our default shipment method is air shipment by DHL Express or Fedex Express.
If you purchase ink, powder and other consumables together with the machine, the machine will be transported separately from the liquid and powder according to the transportation policy, so the delivery time is not exactly the same.
Shipping Fee
FREE Shipping on all items for most countries.
Some remote countries and regions such as Africa and Latin America need to make up part of the freight. The specific standard is subject to the shipping fee displayed at checkout.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at service@haolicprint.com if you believe you have provided an incorrect shipping address.
Tax
Import tax and VAT are not included in the price. If wanna ship from local warehouse directly, please contact with our After-service Dep. Thanks!
We’ll prepare the documents to assist on the custom clearance. More questions, please contact our sales.
Package
Preassembled: your printer's stand, printheads, and ink system are all assembled here by our technicians and then repackaged for freight shipment.
The machine is first packaged with transparent plastic film. Then put it into a wooden box and fill the gap with foam to better protect the machine.
Returns:
By placing an order on Top Trend Store, you are responsible for the cost of return shipping back to Top Trend Store. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
Best Trends Online Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at service@haolicprint.com.
