Refund Policy
Cancellation
Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it.
If you initiate the cancellation of the order before the shipment time and it is within 48 hours, you can cancel the order. Please allow 3-5 business days for the refund to post to your original form of payment ( It may take longer to receive the payment, depending on your payment method and bank processing speed ).
Returns
1. Be sure to contact our customer service team at service@haolicprint.com detailing issues or feedbacks you have with our product.
2. Be Sure:
- All items must be returned in their original selling condition.
- All items must be returned with their original boxs.
- All items must be returned in one package box.
3. We will email you back within 3 business days with next steps of either sending you another one or issuing you a refund.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@haolicprint.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here service@haolicprint.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us at service@haolicprint.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our warehouse addresses are as follows. If a consumer needs to return a product, they must contact us via email at service@haolicprint.com for authorization before returning the item. Please DO NOT return the product without prior approval. Refunds will NOT be processed for unauthorized returns.
- Return Warehouse address: CN,Guangdong,Guangzhou,214-215, Building 3, T3 Science And Technology Innovation Space, No. 6 Hanqi Avenue
